General & Op Acctng. Sr. Spclst

Function

Order Management

Cost Center

TBD

Location

Gurgaon

Region

TBD

Position

Manager

Grade

G9

Reporting to

Senior Manager

Process Category

Order Management

Shift Time

TBD

Salary Range

Min.

Max.

-

-

Functional Role (Job Description)

We are seeking an experienced and detail-oriented Order Management Assistant Manager to assess the day-to-day operations of the order management function. This role is responsible for ensuring timely and accurate order processing, team performance, stakeholder coordination, and continuous process improvement. He / She will act as a key liaison between internal teams and external stakeholders to drive service excellence and operational efficiency.

Essential

Desirable

Education Background

Graduate in Commerce.

MBA/ICWA/CA (Intermediate) a plus

Work Experience

8 to 10 years in Order to Cash process of which 2 to 3 in a Supervisory role. Prior experience in Contracts set-up role is a must. Proficiency in ERP systems and Excel required

SAP ERP experience preferred

Key Responsibilities

• Supervise and guide a team of order management specialists provide coaching, training, and support to ensure team effectiveness.
• Monitor daily order flow and ensure timely and accurate order processing in line with company policies and service level agreements (SLAs).
• Allocate workload across team members and manage priorities in a dynamic environment.
• Act as a point of escalation for complex order issues, coordinating with sales, logistics, finance, and customer service to resolve promptly.
• Track and report key performance metrics (e.g., order cycle time, backlog, order accuracy) and drive improvement initiatives.
• Partners with cross-functional teams (Sales, Finance, IT) streamline processes and enhance customer satisfaction.
• Ensure compliance with internal controls, audit requirements, and regulatory guidelines related to order fulfillment
• Identify system/process gaps and contribute to automation or optimization projects (ERP improvements, workflow redesign, etc.)
• Lead daily/weekly team huddles and represent the team in business reviews or operational meetings.
• Support hiring, onboarding, and performance management of team members.
• To ensure that the team is aware and informed about the changes in Org structure, HR Policies, Admin policies, IT Policies etc.
• Perform back-up duties for Team Leads, as necessary.

Key Performance Parameters

1 - Planning & Execution | 2- Process Efficiency & Optimization | 3- Stakeholder Communication | 4 - Compliance & Risk Management | 5 - Team Management

Essential Knowledge and Analytical Skills

MS Office /Outlook

Fluent in business English both written and verbal communication skills essential

Open to work in Flexible Shifts & Hybrid Work Environment

Extended hours may be required in meet deadlines. It would be required to work with colleagues across different geographies and time zones

Must demonstrate a strong commitment to integrity, internal controls and data privacy

Managerial and Soft Skills

Should be a Good Team Player & Process driven person

Must be able to manage multiple priorities and able to work well in a fast paced, dynamic environment

Fluent in business English both written and verbal communication skills essential

Open to work in Flexible Shifts & Hybrid Work Environment

Test to be Administrated

NA

Additional Information

NA