General Manager Service (Automobile)

Job Description:

• Making a business plan & departmental objectives for the service department
• Ensure all dealership targets are achieved as per plan & ability to look at operations from macro perspective
• Supervising & guiding all personnel in the Service Department including parts incharge & PDI in-charge
• Utilize the job description, including performance criteria to communicate expectations, monitor and measure individual effectiveness
• Communicating Customer Satisfaction Service Standards to all service personnel Establishing and maintaining a Consumer Relations Policy that ensures complete customer satisfaction. Also provide a customer record and follow up system, resolve customer complaints and build loyal clientele.
• Ensuring technical ability is maintained at the highest level for all employees at the workshop
• Establishing the facility and workforce requirements and imparting training to them
• Monitor and take corrective actions based on the Workshop Monthly performance report.
• Manage departmental expenses effectively Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment .
• Utilize personnel management system that incorporates dealership policies on recruiting, hiring orientation, staffing levels and pay plans (including incentives and fringe benefits).
• Control Workshop processes effectively.
• Maintain dealership equipment in effective and safe working conditions.
• Meeting customers and employees regularly to understand ground realities.
• Able to create a "customer friendly" culture in the organization.
• Has good contacts in the local industry and business circle.

Salary not a bar for a right candidate.

Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹80,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• total work: 10 years (Required)
• Management: 1 year (Required)

Work Location: In person