Kamal Motors (Tata Motors)

Job Description: Making a business plan & departmental objectives for the service department Ensure all dealership targets are achieved as per plan & ability to look at operations from macro perspective Supervising & guiding all personnel in the Service Department including parts incharge & PDI in-charge Utilize the job description, including performance criteria to communicate expectations, monitor and measure individual effectiveness Communicating Customer Satisfaction Service Standards to all service personnel Establishing and maintaining a Consumer Relations Policy that ensures complete customer satisfaction. Also provide a customer record and follow up system, resolve customer complaints and build loyal clientele. Ensuring technical ability is maintained at the highest level for all employees at the workshop Establishing the facility and workforce requirements and imparting training to them Monitor and take corrective actions based on the Workshop Monthly performance report. Manage departmental expenses effectively Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment . Utilize personnel management system that incorporates dealership policies on recruiting, hiring orientation, staffing levels and pay plans (including incentives and fringe benefits). Control Workshop processes effectively. Maintain dealership equipment in effective and safe working conditions. Meeting customers and employees regularly to understand ground realities. Able to create a "customer friendly" culture in the organization. Has good contacts in the local industry and business circle. Salary not a bar for a right candidate. Job Types: Full-time, Permanent Pay: ₹70,000.00 - ₹80,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Education: Bachelor's (Required) Experience: total work: 10 years (Required) Management: 1 year (Required) Work Location: In person