General Manager-Operations -Gurugram

Job Description General Manager-Operations, Corporate)
Industry: Hospitality / Hotel (Budget && Mid-Scale)Location: Corporate Office (with multi-property oversight)Employment Type: Full-TimeReporting To: Managing DirectorSalary: Best in Industry (Competitive Package with Performance Incentives)

Role Summary
The General Manager Operations (Corporate) is a strategic and operational leaderresponsible for driving operational excellence, profitability, and consistent service deliveryacross all budget and mid-scale hotel properties. This role focuses on optimizing performance,enhancing guest satisfaction, building high-performing teams, and ensuring brand standards aremaintained across the portfolio.

Key Responsibilities
Operational Leadership Lead and manage operational strategy for all budget and mid-scale hotel properties. Standardize operations through implementation of efficient SOPs and best practices. Ensure consistency in service delivery across Front Office, F&&B, Housekeeping,Engineering, and Support functions. Monitor key operational metrics and drive improvement initiatives to boost performance.Financial && Commercial Management Drive revenue growth, cost control, and profitability across properties. Oversee budgeting, forecasting, and P&&L management in conjunction with Financeteams. Analyze financial performance and implement corrective strategies to meet targets. Optimize operational costs while maintaining quality and guest satisfaction.Guest Experience && Quality Assurance Champion guest service excellence and consistent guest experiences aligned with brandpromises. Evaluate and monitor guest feedback, reviews, and satisfaction scores. Implement quality assurance audits and corrective action plans for continuousimprovement.

People && Leadership Development
Lead, mentor, and support General Managers / Unit Heads across properties. Build a performance-driven culture through strong leadership, training, and engagement. Oversee talent acquisition, retention, performance reviews, and succession planning. Facilitate continuous learning and development aligned with operational needs.Brand Compliance && Risk Management Ensure strict adherence to brand standards, legal, safety, and regulatory requirements. Monitor compliance across licenses, quality audits, internal reviews, and safety protocols. Drive risk mitigation strategies in operational processes.Sales && Business Growth Support Collaborate with corporate Sales && Marketing teams to drive occupancy, revenue mix,and market penetration. Support corporate contracts, partnership deals, and local tie-ups aligned with businessgoals. Analyze market trends and competition to strengthen position in local markets.Strategic Initiatives && Expansion Support Support new hotel openings, pre-opening operations, and property integration. Facilitate seamless launch strategies with cross-functional teams. Drive innovation in service delivery and operational processes.

Candidate Profile
Qualifications Bachelors degree in Hotel Management / Hospitality / Business Administration. Preferred: MBA / PG Diploma in Hospitality or related field.Experience 12+ years of hotel operations experience in budget/mid-scale or multi-propertyenvironments. 5+ years in senior leadership roles with strong multi-property oversight. Proven track record in driving operational performance, revenue growth, and processimprovement.Key Competencies

Strong leadership and team development capabilities.
Excellent financial acumen with P&&L ownership experience. Sound analytical, planning, and execution skills. Outstanding communication and stakeholder management skills. Customer-centric mindset with focus on service excellence.

Performance Metrics (KPIs)
Operational efficiency and SOP compliance Guest satisfaction ratings (online reviews / scores) Revenue, ADR, Occupancy, and RevPAR achievement Cost && expense management Employee engagement and retention