General manager Air Ticketing & Airlines

Key Responsibilities

· Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares

· Managing Ticket Issuance Issue tickets, boarding passes and other travel documents

· Process ticket reservations and issue electronic and paper tickets

· Managing ticket modifications and cancellations, including re-booking flights and calculating refund amounts

· Help passengers with check-in procedures, baggage handling and special needs

· Assist customers with problems that may arise during travel

Requirements

· Excellent Relationship with Airlines

· Expert knowledge of at least two GDS

· Excellent customer service skills

· Good communication and interpersonal skills

· Able to work under pressure

· Good numeracy and literacy skills

· Knowledge of relevant computer systems

· Desired Skills and Experience

· Knowledge of airline ticketing systems, Customer service skills, Communication skills, Time management, Geographical knowledge, Ticketing Systems