Key Responsibilities · Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares · Managing Ticket Issuance Issue tickets, boarding passes and other travel documents · Process ticket reservations and issue electronic and paper tickets · Managing ticket modifications and cancellations, including re-booking flights and calculating refund amounts · Help passengers with check-in procedures, baggage handling and special needs · Assist customers with problems that may arise during travel Requirements · Excellent Relationship with Airlines · Expert knowledge of at least two GDS · Excellent customer service skills · Good communication and interpersonal skills · Able to work under pressure · Good numeracy and literacy skills · Knowledge of relevant computer systems · Desired Skills and Experience · Knowledge of airline ticketing systems, Customer service skills, Communication skills, Time management, Geographical knowledge, Ticketing Systems
About the job Position Overview (MICE Ticketing General Manager) Minimum 15–18 years of experience in airline ticketing & contracting (with at least 10 years in a managerial/supervisory role Must). We are seeking an experienced and detail-oriented MICE Ticketing General Manager with expertise in Airline Contracting MICE and Operations . The role involves managing airline ticketing processes, contracting with airline partners, ensuring operational efficiency, and leading a team to deliver seamless travel services to clients. Key Responsibilities Negotiate and manage airline contracts MICE, fares, and inventory to maximize profitability. Supervise and oversee ticket issuance, re-issuance, cancellations, refunds, and exchanges. Ensure compliance with airline regulations, IATA guidelines, and company policies. Coordinate with airlines, GDS systems (Amadeus, Galileo, , etc.), and consolidators for smooth operations. Manage MICE group bookings, special fares, and corporate travel requirements. Monitor ticketing queues, fare rules, and deadlines to avoid ADM (Agency Debit Memo) penalties. Train, mentor, and supervise ticketing staff for high performance. Resolve complex ticketing and operational issues efficiently. Collaborate with sales, operations, and customer service teams to ensure service excellence. Prepare periodic reports on sales, contracts, and operational performance. Key Skills & Competencies Strong knowledge of airline ticketing, fare rules, and contracting. Hands-on expertise with GDS systems (Amadeus, Galileo, Sabre). Excellent negotiation and vendor management skills. Strong analytical and problem-solving ability. Team management and leadership skills. Ability to work under pressure and meet deadlines. Excellent communication (verbal & written) and interpersonal skills. Qualifications & Experience Bachelor’s degree in Tourism, Travel Management, Aviation, or related field. Minimum 15–18 years of experience in airline ticketing & contracting (with at least 10 years in a managerial/supervisory role). IATA / Airline Ticketing Certification preferred. Strong understanding of airline contracting MICE, operations, and industry practices .