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Iris Software
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Gen AI SRE DevOps (L3) Support - Senior Engineer

Gen AI SRE DevOps (L3) Support - Senior Engineer

Iris Software

6 - 11 years

25 - 27 Lacs

noida

Posted:5 hours ago| Platform:

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Skills Required

machine learning containerization data science gcp devops kubernetes python maven sre docker ansible configuration management gen technical support java cloud applications linux jenkins troubleshooting debugging bash shell scripting terraform aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key responsibilities

Provide Technical Support: Offer expert-level support for GenAI products and services, including troubleshooting, debugging, and resolving technical issues.
Troubleshooting and Problem Resolution: Identify, diagnose, and resolve complex technical problems involving AI models, algorithms, prompts, and software.
End User Interaction: Work directly with end users to understand their needs, gather requirements, and provide solutions for GenAI-related challenges.
Platform Enhancement and Optimization: Support and maintain a scalable, fault-tolerant AI/ML platform, monitor and troubleshoot data pipeline and model inference performance, and optimize AI models for real-time applications.
Collaboration: Collaborate closely with engineering, DevOps, and product teams to improve product features, functionality, and reliability based on customer feedback and ensure seamless deployment improvements.
Documentation and Training: Create and maintain detailed documentation of support processes, issues, and resolutions for internal and external stakeholders. Assist in training customers and internal teams on best practices for using and maintaining GenAI products.
Monitoring and Reporting: Monitor system performance, perform regular health checks, and generate reports on system status, incidents, and resolutions.
Continuous Improvement: Stay up-to-date with the latest advancements in AI/ML/GenAI technologies and contribute to the continuous improvement of support processes and tools.

Mandatory Competencies

Data Science and Machine Learning - Data Science and Machine Learning - Gen AI

DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Containerization (Docker, Kubernetes)

Beh - Communication

Cloud - GCP - Cloud Functions

DevOps/Configuration Mgmt - DevOps/Configuration Mgmt - Basic Bash/Shell script writing

Programming Language - Python - Python Shell.

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