Job
Description
As an experienced HR leader, you will take charge of the Global Capability Centre (GCC) HR function in Gurugram. Your role involves driving both strategy and operations by developing and implementing HR initiatives, policies, and programs that strengthen business performance and foster a culture of excellence. Key Responsibilities: - Identify emerging HR trends, technologies, and processes to enhance GCC HR capabilities and integrate them into the operational model. - Collaborate with corporate leadership, business, and functional heads to align HR strategies with overall business objectives. - Develop and execute a customer-centric HR strategy focused on cost efficiency, service quality, and operational excellence. - Establish performance metrics for the GCC HR function and ensure continuous monitoring, improvement, and reporting. - Lead the day-to-day operations of the GCC HR function, ensuring seamless service delivery, staffing consistency, and high quality across all HR service areas. - Drive process optimization initiatives to streamline workflows, enhance productivity, and reduce operational costs through automation and process innovation. - Ensure SLA and KPI compliance across all HR service domains. - Champion the adoption and integration of technology solutions to elevate HR service delivery and scalability. - Lead, mentor, and develop a diverse HR team (90+ professionals) fostering collaboration, accountability, and continuous learning. - Design and implement strategic recruitment plans to attract and retain top talent across business units. - Develop and execute talent management and succession planning strategies to build leadership depth and future readiness. Key Performance Indicators (KPIs): - Number of new HR initiatives implemented and cost savings achieved through innovation. - Improvement in internal stakeholder satisfaction and feedback scores. - Operational efficiency gains, including reduction in HR operational FTEs. - SLA compliance across metrics like time-to-hire and quality of hire. - Employee retention and engagement metrics. Required Competencies: Technical: - Business acumen, deep HR domain knowledge, digital, and automation mindset. Behavioural: - Strategic thinking, service delivery orientation, stakeholder management, change agility, innovation mindset. Professional Experience & Education: - Minimum 15+ years of HR operations experience, with at least 10+ years in leadership roles within large enterprises or global/multinational organizations. - Proven experience leading 100+ member teams and managing multiple HR process towers. - Prior exposure to shared services, GCCs, or global HR operations environments preferred. - Strong background in engaging senior leadership and cross-functional teams to align HR strategies with business outcomes. - Demonstrated success in identifying and integrating new technologies and operating models that drive HR transformation and efficiency. - Masters degree in Human Resources, Business Administration, or a related discipline. - Preferred certifications: PHR, SHRM-CP, CPP, or equivalent professional credential. If you are passionate about leading HR transformation in a global capability environment, please send your updated resume and a brief cover note highlighting your HR leadership achievements and innovation initiatives to seenas@theknowledgeartisans.com. Join the team and lead the future of HR transformation in a dynamic, high-impact GCC environment!,
