Game Master

Role Summary

Untangle is a puzzles and board games cafe. We are looking for Board Game Masters who will be responsible for:- End-to-end customer engagement - from greeting, seating, playing to billing- Help in selecting the right puzzles/games- Explain rules of the board games for players- Learn new games and play with the team members

KRA: Task / Activities

• Welcome guests and introduce them to the gaming experience.
• Recommend suitable games based on group size and preference.
• Explain rules, set up, and moderate games.
• Maintain play area and equipment.
• Ensure customer satisfaction and coordinate with F&B team.

Required Skills

• Guest satisfaction scores / feedback.
• Number of games facilitated per shift.
• Repeat visits and customer retention.
• Equipment upkeep and play area readiness.
• Team collaboration and punctuality

Preferred skills

• Strong communication and presentation skills.
• Ability to explain and moderate games.
• Customer service orientation.
• Knowledge of board games and puzzles.
• Prior experience in hospitality, events, or entertainment.

Attitude Required for This Position

• Energetic and enthusiastic personality.
• Friendly, approachable, and patient with guests.
• Quick learner with problem-solving mindset.
• Willingness to work evenings, weekends, and holidays.

Experience Range

0–2 years (Freshers Welcome!)

Salary Range: 18k-20k

Preferred: Immediate Joiners

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Application Question(s):

• Are you willing to work on weekends and rotational shifts?
• How would you handle a situation where a group of guests arrives?

Work Location: In person