Functional Analyst SAP Competence Center - Logistics stream

You will be assisting the SAP Customer Center operations team for the Logistics stream, reporting to the SAP Competence Center Operations Teamlead Logistics. Your role involves 3rd Level Incident and Problem management, Bug fix management, maintaining the key-user community, being the Single Point of Contact (SPOC) for local customers, supporting Logistics teams, collaborating with external support partners, template organization, development and roll-out team, BPX Community, and other streams within operations teams. Additionally, you will participate in internal projects with limited domestic and international travel, ensuring high customer satisfaction and quality support service delivery. - Resolve 3rd Level Incidents and Problems, conduct root cause analysis, and drive continuous improvement - Manage bug fixes by analyzing root causes, performing consistency checks on solution proposals, testing, and documentation - Maintain the key-user community through regular meetings and training sessions - Act as the SPOC for local customers within your region - Support Logistics teams to optimize systems and processes - Collaborate with external AMS support partners for effective support delivery - Engage with the template organization, development, roll-out team, BPX Community, and other streams within the SAP competence center - Participate in internal projects, involving limited domestic and international travel - Ensure high internal customer satisfaction by maintaining close customer relations and delivering quality support services - Expert level knowledge of SAP MM and SAP SD modules; familiarity with related modules is a plus - Understanding of SAP logistics processes and integration with finance, production, service, and projects - Ability to read and analyze ABAP programs; knowledge of the SAP technical application layer is advantageous - Proficiency in PC applications such as MS Office and Visio - Fluency in English is essential; knowledge of additional languages is a bonus - Minimum 5 years of experience in a functional analyst or consultant role, preferably with support exposure - Experience working with multinational companies in diverse environments - Comprehensive understanding of end-to-end logistics business processes in manufacturing, distribution centers, and customer centers - Strong knowledge of integration points in logistics processes The company fosters a friendly, family-like atmosphere where you can maintain a healthy work-life balance, grow your career, and contribute to a culture known for respectful interaction, ethical behavior, and integrity. You will have the opportunity to see your ideas realized, encounter new challenges, learn continuously, access global job opportunities within the Atlas Copco Group, and work in a dynamic and culturally diverse environment.,