FRONT OFFICE SUPPORT/TELECALLER

Overview: The Front Office Support/Telecaller will be responsible for managing outbound and inbound calls, addressing patient/service enquiries, promoting hospital services, coordinating appointments, maintaining call logs, and supporting overall patient relationship activities. The role ensures courteous communication, timely follow-ups, accurate information sharing, and supports the hospital’s branding and service outreach.

Key Responsibilities:

1. Patient Enquiry & Service Promotion

2. Appointment Scheduling & Coordination

3. Patient Service & Follow-up

4. Database & Documentation

6. Other Supporting Duties

Required Skills & Qualifications:

• Graduate / HS Passed with good communication skills (English, Hindi, Assamese preferred).
• Minimum 1 year experience in telecalling / customer service (healthcare preferred).
• Computer proficiency – MS Office / Excel / CRM usage.
• Good telephone etiquette, persuasive skills, and patient handling ability.
• Positive attitude, confidence, and willingness to learn.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹250,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person