Overview: The Front Office Support/Telecaller will be responsible for managing outbound and inbound calls, addressing patient/service enquiries, promoting hospital services, coordinating appointments, maintaining call logs, and supporting overall patient relationship activities. The role ensures courteous communication, timely follow-ups, accurate information sharing, and supports the hospital’s branding and service outreach. Key Responsibilities: 1. Patient Enquiry & Service Promotion 2. Appointment Scheduling & Coordination 3. Patient Service & Follow-up 4. Database & Documentation 6. Other Supporting Duties Required Skills & Qualifications: Graduate / HS Passed with good communication skills (English, Hindi, Assamese preferred). Minimum 1 year experience in telecalling / customer service (healthcare preferred). Computer proficiency – MS Office / Excel / CRM usage. Good telephone etiquette, persuasive skills, and patient handling ability. Positive attitude, confidence, and willingness to learn. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹250,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person
Overview: The Front Office Support/Telecaller will be responsible for managing outbound and inbound calls, addressing patient/service enquiries, promoting hospital services, coordinating appointments, maintaining call logs, and supporting overall patient relationship activities. The role ensures courteous communication, timely follow-ups, accurate information sharing, and supports the hospital’s branding and service outreach. Key Responsibilities: 1. Patient Enquiry & Service Promotion 2. Appointment Scheduling & Coordination 3. Patient Service & Follow-up 4. Database & Documentation 6. Other Supporting Duties Required Skills & Qualifications: Graduate / HS Passed with good communication skills (English, Hindi, Assamese preferred). Minimum 1 year experience in telecalling / customer service (healthcare preferred). Computer proficiency – MS Office / Excel / CRM usage. Good telephone etiquette, persuasive skills, and patient handling ability. Positive attitude, confidence, and willingness to learn. Job Types: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹250,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person