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Holiday Inn Express
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Front Office Supervisor

Front Office Supervisor

Holiday Inn Express

0 years

1 - 2 Lacs

Bengaluru

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

statistics payments security reports service

Work Mode

On-site

Job Type

Part Time

Job Description

Conducts shift briefings to ensure hotel activities and operational requirements are known
Supervise front office operations during assigned shift including:

oMaintenance of guest information
oMaintenance of information about local events oCompile occupancy statistics oSupervise the use of public address system oSupervise group bookings oAssisting with serious complaints

Supervise cashiering activities during shift including:

oCash handling and banking procedure
oDealing with irregular payments oInstructing staff in credit policies and facilities oInstructing staff in cash security procedures oCarry out debtor control oPrepare reports oSupervise the cashiering system

Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Take action to address these needs in order to exceed their expectations
Create a positive hotel image in every interaction with internal and external customers
Adhere to hotel brand standards
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Assist guests and escort them to locations within the hotel at their request
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
Maintain current Hotel information to be able to provide information to guests

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Front Office Supervisor