Front Office Staff (Telecalling)

Front Desk Representative responsibilities include:

• Keeping front desk tidy and presentable with all necessary material
• Greeting and welcoming desks as they approach the front desk
• Answering questions and addressing complaints

Hiring a Front Desk Representative?

Job brief

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements and skills

• Proven experience as front desk representative, agent or relevant position, freshers can also apply
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Basic Computer Knowledge
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• High School; additional qualifications will be a plus

Job Type: Part-time

Pay: ₹8,000.00 - ₹10,000.00 per month

Expected hours: 20 per week

Benefits:

• Flexible schedule
• Paid sick time

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person

Application Deadline: 20/09/2025
Expected Start Date: 16/09/2025