Front Office Receptionist

Job Title: Front Office Receptionist

Location: Chennai / Tamil Nadu (Multiple Properties)
Job Type: Full-Time
Experience: 0–2 years
Industry: Hospitality / Hotel Management

About the Role

We are looking for a friendly, professional, and customer-focused Front Office Receptionist to join our team. As the first point of contact for our guests, you will play a key role in delivering a welcoming and seamless experience. If you enjoy engaging with people, have a warm personality, and thrive in a fast-paced environment, we’d love to meet you!

Key Responsibilities

• Greet guests warmly and assist with check-ins and check-outs
• Handle reservations via phone, email, and walk-ins
• Manage guest inquiries, complaints, and requests with professionalism
• Coordinate with housekeeping and other departments to ensure room readiness
• Maintain accurate records of guest accounts and process payments
• Upsell rooms and promote in-house services
• Ensure the reception area is tidy and presentable at all times
• Follow company policies and maintain high service standards

Qualifications & Skills

• Minimum qualification: HSC / Graduate in any discipline
• 0–2 years of experience in a front office or customer service role (hospitality experience preferred)
• Strong communication skills in English (Tamil/Hindi is a plus)
• Pleasant personality and a professional attitude
• Basic computer knowledge and familiarity with hotel reservation software is an advantage
• Ability to multitask and remain calm under pressure

What We Offer

• Competitive salary and performance incentives
• Career growth opportunities within our expanding hotel network
• On-the-job training and support from experienced hospitality professionals
• A dynamic work environment in professionally managed properties across Chennai and Tamil Nadu

Join us and be part of a growing team that values professionalism, service excellence, and guest satisfaction.

Job Type: Full-time

Pay: ₹14,000.00 - ₹22,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus

Experience:

• Hotel: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person