Front Office Receptionist

Position Overview:

We are looking for a well-groomed and professional Front Office Executive to be the face of our hospital, offering administrative support and ensuring smooth day-to-day front desk operations. The ideal candidate should have excellent communication skills, a patient-first attitude, and the ability to multitask in a fast-paced healthcare environment.

Key Responsibilities:

• Greet and assist patients, visitors, and vendors with warmth and professionalism.
• Manage patient registrations, appointment bookings, and follow-ups using hospital software.
• Guide patients to respective departments, doctors, or diagnostic labs.
• Handle incoming phone calls, emails, and other correspondence efficiently.
• Maintain records of walk-ins, appointments, and service requests.
• Ensure the waiting area and front desk are neat, clean, and welcoming.
• Coordinate with doctors, nursing staff, billing, and other departments for smooth patient flow.
• Maintain confidentiality of patient information in compliance with hospital policies.
• Handle patient grievances courteously and escalate them appropriately.
• Support administrative and billing teams in managing documentation and reporting.

Qualifications & Experience:

• Educational Qualifications:
• Graduate in any discipline (preferred – Hospitality, Healthcare, or Administration background)
• Professional Experience:
• Experience: 3–5 years of experience in a similar front office/receptionist role in hospitals preferred
• Excellent communication skills in English, Telugu, and Hindi
• Proficient in MS Office and Hospital Management Software (HMS)
• Skills & Competencies:
• Strong interpersonal and problem-solving skills
• Pleasant personality with a patient-centric approach
• Ability to handle pressure and multitask efficiently

Preferred Attributes:

• Experience in a multi-specialty hospital setup.
• Proficiency in hospital management software and electronic health records (EHR) systems.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Are you flexible to work in Rotational shifts?

Experience:

• Front Office: 3 years (Required)
• Super Speciality Hospital: 3 years (Required)

Work Location: In person