Job
Description
A Front Office Guest Service Agent (GSA) in a hotel primarily focuses on guest interaction, handling check-ins, check-outs, and providing information and assistance throughout their stay. They are the first point of contact for guests, responsible for creating a positive first impression and ensuring a smooth and enjoyable experience. Here's a more detailed breakdown of their roles:Guest Interaction and Service: Greeting and Welcoming: Warmly greeting guests upon arrival and departure, creating a positive first impression. Check-in and Check-out: Processing guest registrations, verifying reservations, issuing room keys, and handling payments. Providing Information: Offering information about hotel services, facilities, local attractions, and events. Handling Inquiries and Requests: Addressing guest inquiries, requests, and complaints promptly and professionally. Assisting with Special Needs: Accommodating requests for specific room types, amenities, or services. Managing Reservations: Handling room bookings, changes, and cancellations. Concierge Services: Providing assistance with luggage storage, transportation, restaurant reservations, and other concierge services. Building Relationships: Creating positive relationships with guests to enhance their overall experience. Operational and Administrative Tasks: Managing Room Assignments: Assigning rooms based on availability and guest preferences. Handling Payments: Processing various payment methods and providing receipts. Maintaining Guest Records: Ensuring accurate and up-to-date guest information. Coordinating with Other Departments: Communicating with housekeeping, maintenance, and other departments to fulfill guest needs. Managing the Front Desk Area: Maintaining a clean and organized reception area and ensuring guest safety and security. Using Hotel Management Software: Utilizing systems for check-ins, check-outs, reservations, and financial transactions. Cash Handling: Managing cash drawers, balancing transactions, and handling financial reports. Answering Phones and Messages: Handling incoming calls, taking messages, and directing calls to the appropriate departments. In essence, the GSA acts as a bridge between the hotel and its guests, ensuring a seamless and positive experience from arrival to departure. Careers | Front Office GSA - AM Hotel KollectionCareers | Front Office GSA * Greeting guests, checking them in, and providing assistance during check-out. * Managing room reserv...AM Hotel Kollection Front Office Associate/Front Desk Assistant/GSA/ ReceptionistYour primary responsibility is to greet and assist guests, handle check-ins and check-outs, and provide information about hotel se...Lyfe Hotels Front Office Responsibilities in Hotel – Key Guest Service DutiesSome of the most crucial front office responsibilities include: * Warmly welcoming guests upon arrival. * Managing room reservati...Singhania Institute Of Hotel Management Guest Interaction and Service: Greeting and Welcoming: Warmly greeting guests upon arrival and departure, creating a positive first impression. Operational and Administrative Tasks: Managing Room Assignments: Assigning rooms based on availability and guest preferences. Handling Payments: Processing various payment methods and providing receipts. Maintaining Guest Records: Ensuring accurate and up-to-date guest information. Coordinating with Other Departments: Communicating with housekeeping, maintenance, and other departments to fulfill guest needs. Managing the Front Desk Area: Maintaining a clean and organized reception area and ensuring guest safety and security. Using Hotel Management Software: Utilizing systems for check-ins, check-outs, reservations, and financial transactions. Cash Handling: Managing cash drawers, balancing transactions, and handling financial reports. Answering Phones and Messages: Handling incoming calls, taking messages, and directing calls to the appropriate departments. In essence, the GSA acts as a bridge between the hotel and its guests, ensuring a seamless and positive experience from arrival to departur Check-in and Check-out: Processing guest registrations, verifying reservations, issuing room keys, and handling payments. Providing Information: Offering information about hotel services, facilities, local attractions, and events. Handling Inquiries and Requests: Addressing guest inquiries, requests, and complaints promptly and professionally. Assisting with Special Needs: Accommodating requests for specific room types, amenities, or services. Managing Reservations: Handling room bookings, changes, and cancellations. Concierge Services: Providing assistance with luggage storage, transportation, restaurant reservations, and other concierge services. Building Relationships: Creating positive relationships with guests to enhance their overall experience. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Required) Location: Chinniyampalayam, Coimbatore, Tamil Nadu (Preferred) Work Location: In person Application Deadline: 21/06/2025 Expected Start Date: 18/06/2025
