Front Office GSA

Location: Club Oxygen Resort Thekkady, Kerala
Experience Required: 6 months to 2 years
Salary: 10,000 to 13,000 per month (PF, LWF, ESIC)
Perks: Food and Accommodation Provided

Job Summary:

Club Oxygen is seeking a dynamic and guest-focused Front Office Guest Relation Associate to join our team in Ooty. The ideal candidate will have prior experience in hospitality or front desk operations and a passion for delivering outstanding guest service.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival.
• Perform check-in/check-out procedures smoothly and efficiently.
• Handle guest queries, requests, and complaints with professionalism and promptness.
• Maintain a positive relationship with guests to ensure their satisfaction and loyalty.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
• Maintain accurate guest records and billing information.
• Promote resort services, amenities, and events to guests.
• Ensure the front desk and lobby areas are neat, organized, and presentable at all times.
• Adhere to company policies and standard operating procedures (SOPs).

Candidate Requirements:

• Minimum 6 months to 2 years of experience in front office, reception, or guest relations (preferably in hotels/resorts).
• Good communication skills in English (knowledge of Hindi or Tamil is an added advantage).
• Friendly, courteous, and professional demeanor.
• Strong interpersonal and problem-solving skills.
• Basic computer knowledge and familiarity with reservation systems (preferred).
• Flexible with shifts and willing to work weekends/holidays.

Benefits:

• Complimentary food and accommodation at the resort.
• On-the-job training and career growth opportunities.
• Friendly work environment in a beautiful hill station setting.

Job Type: Permanent

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Food provided
• Provident Fund

Experience:

• Front Office Guest Relation Associate: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Location:

• Ooty, Tamil Nadu (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person