Front office executive

Need experience tele caller cum receptionist who speaks fluent in Tamil and english

Preferable-experienced in wellness clinics

Key Responsibilities:

1. Client Relations & Service Excellence

• Greet and assist clients with warmth and professionalism.
• Ensure prompt handling of client queries, appointments, and concerns.
• Monitor client satisfaction and address service issues proactively.

2. Front Desk Operations

• Supervise day-to-day activities at the reception.
• Manage appointment scheduling and walk-in clients efficiently.
• Oversee billing, payment collections, and invoicing.
• Ensure adherence to clinic SOPs for client check-in/check-out.

3. Team Leadership & Training

• Supervise and guide front desk executives and support staff.
• Conduct regular training on communication, etiquette, and client handling.
• Assign duties and monitor team performance.

4. Administrative Management

• Maintain records of client visits, daily reports, and feedback.
• Coordinate with operations, inventory, and clinical teams for smooth functioning.
• Handle correspondence, calls, and emails in a timely manner.

5. Compliance & Professional Standards

• Ensure reception area cleanliness and readiness at all times.
• Maintain confidentiality of client records and transactions.
• Adhere to company policies, grooming standards, and code of conduct.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and clinic management software (e.g., Zoho, CRM tools).
• Leadership and team management skills.
• Problem-solving and conflict resolution.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

• Paid time off

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person