Front Office Executive (Receptionist)

Job Summary:

The Front Office Executive serves as the first point of contact for patients and visitors. They are responsible for managing the front desk, handling patient queries, scheduling appointments, and ensuring smooth administrative operations in the reception area.

Key Responsibilities:

• Greet patients and visitors warmly and professionally
• Manage patient check-in and check-out procedures
• Answer and route phone calls to appropriate departments
• Schedule, confirm, and reschedule appointments
• Maintain patient records and update information in the hospital system (HIS)
• Coordinate with doctors, nurses, and other departments for smooth operations
• Handle billing inquiries and guide patients regarding services
• Collect payments and issue receipts, if required
• Maintain cleanliness and order at the front desk area
• Address patient concerns and escalate issues to supervisors if needed
• Ensure compliance with hospital policies and confidentiality standards

Required Skills and Qualifications:

• Minimum qualification: Bachelor’s degree or Diploma (Any Stream)
• Prior experience in a hospital or healthcare setting preferred
• Proficient in MS Office and Hospital Information Systems (HIS)
• Strong communication and interpersonal skills
• Customer-focused with a calm and friendly demeanor
• Ability to handle stressful situations and multitask

Job Type: Full-time

Pay: From ₹18,000.00 per month

Experience:

• front office executive : 1 year (Required)

Location:

• Banjara Hills, Hyderabad, Telangana (Required)

Work Location: In person