Front Office Executive (Receptionist)

Front Office Executive

1. OPD Registration of Patients.

2. OPD / IPD billings & counselling’s of patient

3. Patient discharge process and document preparation.

4. Register maintain of USG

5. Cash over making

6. Sheet updating

1. The front office staffs are responsible for receiving and greeting the patients and visitors. They attend phone calls, answer inquiries, and assist patients in filling up documents.

2. Ensure availability of treatment needed for the patient and file and retrieve patient records.

3. They make appropriate and timely scheduled appointments of patients with correct doctors. The staff must have time management skills, as patients don’t like to wait unnecessarily for doctor’s consultation.

4. Reaching out to patients about their appointments and doing regular follow-up phone calls is also a key role of front office staff. This is a very important gesture that makes an institute stand out in terms of reputation.

5. Help distressed and anxious patients and respond to emergencies.

6. Screening of patient information and insurance eligibility to avoid claim rejections and denials.

7. Maintaining patient records, handling billing/payment records, reviewing insurance policies, confidentiality, and maintaining financial records is one of the key responsibilities.

8. Recording and collecting patient charges, controlling credit extended to patients, and filing/ collecting third-party claims.

9. Using various accounting and medical record software is essential for a front desk officer as digital record keeping helps maintain confidentiality and save time and capital.

10. They also play an important role in coordinating activities and relaying documents with other clinics, hospitals, insurance companies, and collaborators.

11. Attend regular staff meetings to receive new information, resolve any existing issues, and finding solutions.

12. Front office staff must be reliable in terms of flexibility and adaptation according to new situations. Other employees have specified roles and do not necessarily get involved in other areas but the front office staff needs to interact with people of all departments and maintain communication.

Exp. Min. 2-5 Year (in Hospital Industry)

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹16,000.00 per month

Experience:

• total work: 2 years (Preferred)

Work Location: In person