Front Office Executive - OPD/IPD

Designation: Front Office Executive - OPD/IPD Qualification: Graduate or Above Department: Front Office Work Experience: 2 Years+ Total Opening: 1 Location: Rajouri Garden, New Delhi Job Description POSITION GUIDELINES DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES DEPARTMENT : FRONT OFFICE – OUT PATIENT POSITION : EXECUTIVE REPORTING TO : MANAGER – OUT PATIENT QUALIFICATION : GRADUATION IN ANY STREAM EXPERIENCE : 1-3 YEARS DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD DUTY HOURS : AS PER SCHEDULED REQUIREMENTS JOB DESCRIPTION Key areas of responsibility: To coordinate registration of new patients. To take all necessary demographical details about the patients like Name & Address and Source to visit the hospital. To prepare the file, O.P.D Card and provide U.H.I.D. No. to the Patients. To guide & direct the patient for the further process. To coordinate with the doctors / consultants. To answer queries of patient and provide details about the Doctors and Hospitals. To handle the admission, billing and coordinate in the absence of any person of reception. To deal with the people who visit the hospital and solve their queries. To give priority to emergency cases and to co-ordinate with the consultants / respective department for the same. To maintain appropriate departmental documentation. To treat all communication about patients, staff, and other organizational business confidentially. To be involved in quality Assurance / Quality control activities. To perform all the jobs as may be assigned due to exigencies of work. Participation in Continuous Quality Improvement.