Front Office Executive

Job Title:

Position Summary

As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in creating a welcoming and professional environment. This role involves managing the reception area, handling administrative tasks, and ensuring smooth communication across departments.

Key Responsibilities

• Greet and assist visitors with warmth and professionalism
• Answer and direct incoming calls to appropriate departments
• Schedule appointments, meetings, and maintain calendars
• Handle incoming and outgoing mail and courier services
• Maintain visitor logs and ensure security protocols are followed
• Manage office supplies and coordinate replenishments
• Support administrative tasks such as filing, scanning, and data entry
• Coordinate with housekeeping and facility teams to maintain office cleanliness

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred: Hospitality, Business Administration)
• 1–2 years of experience in a front desk or customer-facing role
• Excellent verbal and written communication skills
• Proficiency in MS Office (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Customer-oriented mindset with a pleasant demeanor

Preferred Attributes

• Fluency in English and one or more regional languages
• Experience with visitor management systems or CRM tools
• Ability to remain calm under pressure and handle complaints tactfully

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