Front Office Executive

Job Description

Guest Check-ins : Process all guest check-ins, verify guest identity, form of payment, and assign rooms. Issue room keys and activate them. Account Setup : Create accurate guest accounts based on their requirements, including Marriott Rewards information and ensuring rates match market codes. Billing & Payment : Secure payment before issuing keys, adjust billing as needed, and ensure proper payment processing. Reports : Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports at shift end. Guest Assistance : Provide guests with directions, property information, and assist with requests by contacting appropriate staff. Follow up to ensure needs are met. Transaction Handling : Process payments, vouchers, paid-outs, charges, and balance receipts. Secure the cash bank at the start and end of each shift. Manual Authorization : Obtain manual authorizations and follow all accounting procedures for payment processing. Loss Prevention : Notify Loss Prevention/Security of any theft reports made by guests. Staff Training & Motivation : Assist in training, evaluating, counseling, and motivating staff. Act as a role model and a point of contact for employees. Team Development : Develop and maintain positive relationships within the team to reach common goals. Listen to and address employee concerns. Safety & Compliance : Follow company policies, report accidents, and ensure personal appearance remains professional. Guest Engagement : Welcome and acknowledge guests, anticipate their needs, and provide assistance to individuals with disabilities. Express genuine appreciation. Professional Communication : Speak clearly and professionally with guests, answer calls with proper etiquette, and review written documents for accuracy. System Navigation : Use computer/POS systems to locate and enter information quickly and accurately. Physical Activity : Stand, sit, or walk for long periods as needed throughout the shift.