FRONT OFFICE EXECUTIVE

ILARA HOTEL AND SPA

0 years

2 Lacs

Chennai Tamil Nadu

Posted:2 months ago| Platform: SimplyHired logo

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Skills Required

Customer service Administrative experience Organizational skills Typing In-person Phone etiquette Office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Guest Services

Greet guests warmly upon arrival and assist with check-in/check-out procedures.
Provide personalized assistance to guests, addressing their needs and preferences.
Respond promptly to guest inquiries, complaints, and special requests.

Reservations & Communication

Manage room bookings and update reservation systems.
Handle phone calls, emails, and walk-in inquiries efficiently.
Coordinate with other departments (housekeeping, F&B, maintenance) to ensure smooth guest experiences.
Operations & Administration
Maintain accurate guest records and payment details.
Process billing, handle cash/card transactions, and prepare invoices.
Monitor lobby/reception area cleanliness and ambiance.

Brand Experience

Proactively upsell rooms, packages, and resort experiences.
Share information about local attractions, events, and unique resort offerings.
Represent the brand’s personality and uphold service standards at all times.
Process billing, handle cash/card transactions, and prepare invoices.
Monitor lobby/reception area cleanliness and ambiance.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

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