Front Office Executive (Female)

Job Summary:

We are seeking a dynamic, customer-oriented, and result-driven Marketing & Client Handling Executive to join our growing team at Tune Aesthetic Skin and Hair Clinic. The role demands excellent communication skills, a passion for beauty and wellness, and the ability to drive client satisfaction and marketing initiatives both online and offline.

Key Responsibilities:Client Handling

• Greet and assist walk-in clients with warmth and professionalism.
• Understand client needs and recommend suitable skin/hair treatments or packages.
• Coordinate appointments, maintain booking schedules, and ensure timely follow-ups.
• Maintain strong client relationships to ensure repeat business and referrals.
• Handle feedback, complaints, and escalate critical issues when required.

Marketing & Branding

• Execute day-to-day marketing activities including social media posts, WhatsApp campaigns, and local promotions.
• Plan and manage in-clinic promotions, offers, and festive campaigns.
• Collaborate with design teams or agencies for posters, videos, and creatives.
• Engage with followers and respond to DMs, queries, and comments on social platforms.
• Assist in influencer tie-ups, testimonials, and client success stories.

Reporting & Coordination

• Maintain client databases and track leads, conversions, and feedback.
• Provide weekly reports on client inflow, sales, and campaign performance.
• Coordinate with doctors, therapists, and front desk for smooth client service.

Requirements:

• Bachelor’s degree in Marketing, Business, or related field.
• 2-4 years of experience in client-facing or marketing roles (preferably in wellness, beauty, or healthcare sector).
• Strong interpersonal and communication skills in English and Tamil.
• Knowledge of social media marketing and basic content planning.
• Well-groomed, presentable, and passionate about aesthetics and wellness.

Benefits:

• Opportunity to grow in a premium clinic environment.
• Incentives based on performance.
• Exposure to modern aesthetic treatments and client service excellence.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person