Front office executive-Female (Hotel Expereince)

Essentia Premier Hotel Hiring Front office Executive
Work location: BangaloreSalary -upto 25kInterested candidate share your resume to 9025222036looking for an Immediate joiner

Skills and Qualities Required:

• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Problem-solving ability
• Familiarity with hotel management software
• Multitasking and organizational skills
• Fluency in multiple languages (is a plus)
• Guest Relations
• Greet guests warmly upon arrival.
• Handle check-in/check-out processes efficiently.
• Assist guests with queries, requests, and complaints.
• Reservations and Bookings
• Manage room bookings via phone, email, or online systems.
• Update reservation systems with accurate guest details.
• Coordinate with housekeeping to ensure room readiness.
• Communication Hub
• Coordinate between departments (housekeeping, maintenance, room service, etc.).
• Answer and direct incoming phone calls.
• Handle guest messages and ensure timely delivery.

Key Responsibilities:

• Front Desk Operations
• Operate the front desk system (PMS like Opera, Fidelio, etc.).
• Issue room keys and collect payment information.
• Maintain records of guest check-ins and check-outs.
• Billing and Payments
• Prepare guest bills and process payments (cash, cards, digital payments).
• Handle foreign currency exchange, if applicable.
• Maintain accurate cash and billing records.
• Handling Guest Issues
• Resolve guest complaints or escalate to management if needed.
• Offer alternatives or compensations when appropriate.
• Ensure guest satisfaction and follow up as necessary.
• Administrative Tasks
• Prepare daily reports (occupancy, arrivals/departures, VIPs).
• Maintain an updated record of room availability.
• Support hotel management in data collection and reporting.
• Security and Compliance
• Verify guest identities and maintain guest records.
• Follow hotel safety and security protocols.
• Ensure compliance with local hospitality laws and regulations.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Work Location: In person