Front Office Executive

Company Description
Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitalityFairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team, Job Description We are seeking a dynamic and customer-focused Front Office Executive to join our team As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure, Key Responsibilities Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience, Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail, Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally, Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions, Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests, Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay, Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention, Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise, Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records, Qualifications Qualifications Previous experience in a similar role within the hospitality industry is preferred, Exceptional customer service skills with a friendly and outgoing personality, Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus), Excellent organizational and multitasking abilities, with a keen attention to detail, Proficiency in using computer systems and hotel management software, Ability to remain calm and composed under pressure, with a proactive approach to problem-solving, Flexibility to work various shifts, including weekends and holidays, Additional Information Our Commitment To Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent,