Front Office Executive

Job Summary:

The Front Office Executive will be responsible for managing patient admissions (IPD/OPD), handling enquiries, counseling patients and attendants, and ensuring smooth front-desk operations. The role requires excellent communication skills, a patient-centric attitude, and the ability to coordinate effectively with various hospital departments.

Key Responsibilities:

• Greet and assist patients, attendants, and visitors courteously.
• Handle

  IPD and OPD registrations, admissions, and discharges

  efficiently.
• Provide

  counseling to patients and their families

  regarding hospital services, billing procedures, and admission protocols.
• Maintain accurate and updated patient records in the hospital management software.
• Coordinate with doctors, nursing staff, billing, and other departments for seamless patient service.
• Handle telephone calls, appointment scheduling, and patient follow-ups.
• Manage the front office area, ensuring it remains neat, organized, and welcoming.
• Handle patient queries, complaints, and feedback promptly and professionally.
• Ensure compliance with hospital policies, procedures, and service quality standards.
• Support in preparing daily, weekly, and monthly MIS reports as required.

Skills & Competencies:

• Excellent verbal and written communication (English and Hindi).
• Strong interpersonal and customer service skills.
• Computer proficiency (MS Office, Hospital Management Software).
• Positive attitude, professional appearance, and ability to handle pressure.
• Attention to detail and organizational skills.

Qualifications & Experience:

• Minimum qualification: Graduate in any discipline (preferably in Hospitality / Healthcare Administration).
• Experience: 25 years in front office or customer service (healthcare experience preferred).

Work Schedule:

• Rotational shifts, including weekends and holidays, as per hospital policy.