Front Office Associate

Job Summary:

The Guest Service Associate (Front Office) is responsible for providing exceptional guest service at all touchpoints — from check-in to check-out. The role ensures smooth front desk operations, efficient handling of guest requests, and upholding the highest standards of hospitality in line with The Orchid’s eco-friendly and service excellence philosophy.

Key Responsibilities:

Guest Relations & Service Excellence:

• Welcome and assist guests with warmth, courtesy, and professionalism.
• Handle check-in, check-out, and room assignment efficiently through the PMS (Property Management System).
• Respond promptly to guest queries, concerns, and requests ensuring guest satisfaction at all times.
• Maintain a positive and proactive attitude while resolving guest complaints or issues.

Operational Responsibilities:

• Ensure accurate billing, posting of charges, and secure cash/credit card transactions.
• Coordinate with Housekeeping and other departments for smooth room status updates.
• Maintain guest records and ensure data confidentiality.
• Handle telephone calls, messages, and emails courteously and as per hotel standards.

Brand Standards & Grooming:

• Uphold The Orchid’s 5-star Ecotel service standards and sustainability values.
• Maintain impeccable grooming, uniform, and hygiene standards.
• Exhibit product knowledge of hotel facilities, services, and local attractions.

Coordination & Teamwork:

• Support Front Office Executives and Duty Managers in daily operations.
• Liaise with Concierge, Bell Desk, Housekeeping, and F&B departments for guest satisfaction.
• Participate actively in departmental briefings, trainings, and audits.

Qualifications & Experience:

• Degree/Diploma in Hotel Management or equivalent.
• Minimum 1–2 years of experience in Front Office operations at a reputed 4/5-star hotel (freshers with excellent communication skills may also apply).
• Proficient in PMS software (preferably Innkey/Opera).

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹19,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person