Front Office Associate

In this role as a Female Front Office Associate, you will play a crucial part in providing exceptional guest service at the reception area of the hotel. Your primary responsibilities will include welcoming guests, handling check-ins and check-outs, managing reservations, and addressing guest queries with professionalism and courtesy. By executing your duties effectively, you will contribute to creating a positive first impression of the hotel. Key Responsibilities: - Greet guests warmly upon arrival and assist with check-in/check-out procedures. - Handle room reservations, cancellations, and modifications efficiently. - Maintain guest records and ensure accurate entry of information in the hotel system. - Answer phone calls and respond to guest inquiries in a professional manner. - Coordinate with housekeeping, maintenance, and other departments to meet guest needs. - Address and resolve guest complaints promptly or escalate to the manager when needed. - Keep the front desk area clean, organized, and welcoming. - Ensure compliance with hotel policies and standard operating procedures. - Promote hotel services, amenities, and special offers to guests. Qualifications & Skills: - Minimum qualification: 10+2 or Diploma in Hotel Management (preferred). - Proven experience in a hotel front office or customer service role is an advantage. - Excellent communication and interpersonal skills. - Proficient in MS Office and hotel management software. - Good grooming and a professional appearance. - Ability to multitask, remain calm under pressure, and handle guests politely. - Willingness to work in shifts, including weekends and holidays. If you feel that you possess the necessary qualifications and skills for this position, we encourage you to apply with your CV at the earliest. Work Environment: You will be stationed at the front desk area of the hotel, engaging in rotational shifts (morning, evening, night) with frequent guest interaction. Benefits: - Food provided Experience: - Hotel: 1 year (Preferred) Work Location: In person,