Front Office Associate

About Us:

Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment.

Job Summary:

We are seeking a warm, well-groomed, and customer-focused Front Office Assistant to join our dynamic front office team. The ideal candidate will have a minimum of 2 years of experience in front office operations in the hospitality industry, with a strong emphasis on guest service and communication skills.

Key Responsibilities:

• Welcome and greet guests with warmth and professionalism
• Efficiently handle check-in and check-out procedures
• Manage guest reservations, room assignments, and billing
• Handle guest inquiries, requests, and complaints promptly and effectively
• Coordinate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Maintain accurate records and ensure proper documentation
• Provide concierge services including travel assistance and local information
• Uphold the hotel’s standards in guest service and grooming

Qualifications & Requirements:

• Minimum 2 years of experience in front office operations, preferably in a 4 or 5-star hotel
• Bachelor's degree/diploma in Hotel Management or related field (preferred)
• Proficiency in hotel management software (Preferring IDS software)
• Excellent communication skills in English; knowledge of additional languages is a plus
• Pleasing personality with strong interpersonal and guest-handling skills
• Ability to work in shifts, including weekends and holidays
• Strong attention to detail and a commitment to excellence

What We Offer:

• Competitive salary package
• Opportunity to work with a reputed luxury hotel brand
• Professional growth and training opportunities
• Employee benefits including meals, uniform, and other perks

Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹228,000.00 per year

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person