Front Office Associate

Job Title: Front Office Associate

Location: Cygnett Inn Sea View, Digha, West Bengal

Job Type: Full-Time

Experience Required: 0.5–1 years

Industry: Hospitality / Hotels

About Us:

Cygnett Inn Sea View is a premium property under the renowned Cygnett Hotels & Resorts, offering superior comfort and exceptional service just steps away from the serene beaches of Digha. We are committed to delivering excellence in hospitality with a strong focus on guest satisfaction and seamless front office operations.

Job Summary:

We are looking for a dynamic, friendly, and well-presented Front Office Associate to join our team. The ideal candidate will be responsible for handling guest check-ins and check-outs, managing reservations, and ensuring a smooth and pleasant experience for every guest.

Key Responsibilities:

Greet guests warmly and assist with check-in and check-out procedures.

Manage reservations, room allocations, and guest requests efficiently.

Answer phone calls, respond to inquiries, and provide accurate information about the hotel and services.

Maintain guest records and process payments securely.

Coordinate with housekeeping and other departments to ensure guest satisfaction.

Handle guest complaints professionally and escalate when necessary.

Ensure the front desk area is clean, organized, and presentable at all times.

Follow hotel policies, procedures, and grooming standards.

Qualifications:

Previous front office or customer service experience preferred but not mandatory.

Strong communication and interpersonal skills.

Basic computer knowledge and familiarity with hotel PMS systems (training will be provided).

Customer-oriented, courteous, and well-groomed.

Ability to multitask and work under pressure.

Flexible with working hours, including weekends and holidays.

What We Offer:

Competitive salary and benefits.

Opportunities for professional growth and development.

A supportive and collaborative work environment with a respected hospitality brand.

How to Apply:

Please send your resume to reservations@cygnettinndigha.com or apply through indeed.com.

Mention “Front Office Associate – Digha” in the subject line.

Job Type: Full-time

Pay: ₹9,000.00 - ₹10,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person