Front Office Associate

Company Description

Atlantiz Casino is a premier gaming and entertainment destination located in Goa, known for its world-class services in gaming, hospitality, luxury nightlife, and premium guest experiences. Offering state-of-the-art gaming tables, VIP experiences, live entertainment, and curated events, Atlantiz Casino stands out as one of Goa's most exciting attractions. With a dynamic work culture, the organization is committed to hiring talented individuals across various fields, including hospitality and guest relations. Atlantiz Casino provides structured training programs, competitive growth opportunities, and a chance to build rewarding careers in the entertainment industry.

Role Description

This is a full-time, on-site role for a Front Office Associate at Atlantiz Casino, located in Calangute, Goa. The Front Office Associate will manage daily receptionist duties, ensure smooth guest check-ins and check-outs, and provide exceptional customer service. Additional responsibilities include answering calls with professional phone etiquette, addressing guest inquiries, and assisting in maintaining an organized and pleasant front office environment to enhance guest experiences.

Qualifications

• Proficiency in reception and front office operations, including receptionist duties and check-in processes
• Strong customer service skills with a focus on guest satisfaction
• Excellent phone etiquette and communication skills
• Ability to work efficiently in a fast-paced, team-oriented environment
• Previous experience in hospitality or guest relations is a plus
• High school diploma or equivalent; additional certifications or training in hospitality or customer service is preferred
• Fluency in English is required; proficiency in local languages is an advantage