Front Office Assistant (MALE)

Job Summary:

The Front Office Assistant will be responsible for providing a warm, professional, and efficient welcome to all guests, ensuring smooth check-in/check-out procedures, handling guest queries, and coordinating with various departments to deliver excellent guest service in line with the standards of a four-star hotel.

Key Responsibilities:

• Greet guests courteously upon arrival and assist with check-in and check-out procedures.
• Manage reservations, room allocations, and cancellations efficiently using the Property Management System (PMS).
• Handle telephone calls, emails, and guest inquiries promptly and professionally.
• Ensure accurate billing and payment collection in compliance with hotel procedures.
• Maintain up-to-date knowledge of hotel facilities, services, promotions, and local attractions.
• Handle guest complaints and resolve issues effectively, escalating to supervisors when required.
• Coordinate with housekeeping, F&B, and other departments for smooth guest services.
• Monitor the lobby area to ensure cleanliness, order, and guest comfort.
• Maintain confidentiality of guest information and adhere to hotel policies on data protection.
• Assist in upselling hotel facilities and services to maximize revenue.
• Prepare and maintain required reports, records, and logs as per front office standards.

Qualifications & Skills:

• Graduate/Diploma in Hotel Management or related field preferred.
• Prior experience in Front Office/Reception in a 3-star or 4-star hotel is desirable.
• Excellent communication skills in English (knowledge of other languages is an added advantage).
• Strong interpersonal and guest service skills.
• Proficiency in hotel management software (PMS) and MS Office.
• Ability to work under pressure and in rotating shifts.
• Presentable, well-groomed, and professional appearance.

Key Attributes:

• Guest-oriented and service-minded.
• Positive attitude and team player.
• Problem-solving and conflict resolution skills.
• Attention to detail with strong organizational ability.
• Flexibility to work in shifts, weekends, and holidays.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance

Work Location: In person