Front Office Assistant

Key Responsibilities:

• Greet and assist walk-in students and visitors in a professional and friendly manner
• Make outbound calls to prospective students from leads provided
• Provide course information, admission criteria, and respond to inquiries via phone, email, and in person
• Follow up with interested candidates to convert inquiries into admissions
• Schedule counseling sessions and coordinate with the admissions or academic team
• Maintain student inquiry logs and update records in the CRM system
• Support the admissions team in processing application forms and required documents
• Ensure the reception area is clean, welcoming, and organized
• Handle incoming calls and direct them to the appropriate department
• Assist with general administrative and clerical tasks

Required Qualifications:

• Minimum a degree in any field is preferred
• 1–2 years of experience in front desk, telecalling, or admissions support (Freshers with good communication skills can also apply)
• Good spoken communication in English and Malayalam (or local language)
• Basic computer knowledge (MS Office, email, data entry)
• Confident, polite, and customer-focused personality
• Ability to handle multiple tasks efficiently

Preferred Skills:

• Experience in educational institution or admission-related roles
• Familiarity with student databases or CRM tools
• Positive attitude with problem-solving ability

Working Hours:

• Monday to Saturday, 9:00 AM – 6:00 PM (adjust as per your need)

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Supplemental Pay:

• Commission pay
• Performance bonus

Language:

• Malayalam (Required)
• English (Preferred)

Work Location: In person