Front-end Engineer

As an award-winning retail technology company focused on automating cross-selling for online retailers, Increasingly is seeking individuals like you to join our team in India and be a part of our rapid technology and product development expansion. **Role Overview:** - Research, diagnose, troubleshoot, and provide solutions to resolve customer issues promptly and accurately. - Respond to customer inquiries, assist in troubleshooting, and ensure challenges are resolved effectively. - Follow standard procedures for escalating unresolved issues to the appropriate internal teams. - Document knowledge through knowledge base tech notes and articles for future reference. - Adhere to SLA guidelines for resolving issues based on severity levels. **Key Responsibilities:** - Proven experience of 1-2 years in a customer-focused position with technical knowledge of products and services. - Proficiency in JavaScript, HTML, CSS, REST API, and JSON. - In-depth understanding of the product being supported. - Strong problem-solving skills and excellent client-facing communication. - Comfortable using company help desk software like Zendesk or similar case management tools. **Qualifications:** - 1-2 years of experience in a customer-focused role with technical product knowledge. - Proficiency in JavaScript, HTML, CSS, REST API, and JSON. - Strong problem-solving abilities and excellent client-facing communication skills. - Comfortable working with help desk software like Zendesk. At Increasingly, we value diversity, inclusion, work-life balance, and a dynamic work environment. Join us and be a part of our journey to revolutionize the online retail industry.,