Front Desk Receptionist

Job Description

Check-in and Check-out: Handling all aspects of the check-in and check-out process, including registration, room assignments, and payment processing. Reservations: Managing online and phone reservations, confirming bookings, and making changes as needed. Guest Relations: Greeting guests, answering inquiries, and providing information about hotel services, amenities, and local attractions. Payment Processing: Handling cash transactions, processing credit cards, and ensuring accurate billing. Complaint Resolution: Addressing guest complaints in a timely and professional manner. Front Desk Operations: Maintaining a clean and organized reception area, ensuring all necessary materials are readily available, and managing office supplies. Administrative Tasks: Performing general clerical duties, such as answering phones, taking messages, and managing guest records. Teamwork: Coordinating with other hotel departments to ensure a smooth and efficient guest experience.