Front Desk Receptionist

About Us

Our Company is a leading printing solutions company, committed to delivering high-quality products and exceptional customer service. We believe our front desk is the heart of our client experience — and we’re looking for a professional, energetic, and customer-focused individual to join our team.

Key Responsibilities:

• Reception Management: Greet and welcome all visitors, clients, and vendors in a polite and professional manner.
• Call Handling: Manage incoming calls, route to appropriate teams, and maintain clear communication.
• Client Coordination: Assist clients with inquiries, collect details for new walk-ins, and follow up on pending queries.
• Order & Job Support: Coordinate with production/design teams for job updates and requirements.
• Payment Handling: Accept payments, maintain records, and issue receipts/job confirmations.
• Balance Recovery: Follow up with customers for pending payments and update accounts.
• Tele Sales & Follow-ups: Call potential and existing clients to explain services and offers.
• Customer Review Collection: Request and record reviews from satisfied customers (offline & online).
• Front Area Management: Maintain cleanliness and professional presentation of reception area.
• Visitor Log & Security: Maintain visitor logs and coordinate with security as needed.
• Daily Learning: Watch a 20-minute assigned training video and share learnings with the manager.
• Daily Client Conversion Target: Convert a minimum of 5 customer inquiries into confirmed orders per day.

Requirements:

• Excellent communication and interpersonal skills (Hindi & English preferred)
• Pleasant personality with professional grooming
• Basic computer skills (MS Office, WhatsApp, Email)
• Strong follow-up and sales abilities
• Punctual, disciplined, and self-motivated
• Previous experience in customer service or front desk roles is preferred

Job Type: Full-time

Pay: ₹96,000.00 - ₹150,000.00 per year

Work Location: In person