Front Desk Receptionist

As a Front Desk Executive at our company, your role will involve being the first point of contact for our guests. You should have excellent communication skills, a professional appearance, and a strong customer service orientation. Your responsibilities will include welcoming guests, handling check-ins/check-outs, managing reservations, and ensuring a smooth front desk operation. Key Responsibilities: - Greet and welcome guests warmly, ensuring a pleasant check-in and check-out experience. - Handle guest inquiries, complaints, and requests in a professional and efficient manner. - Manage reservations through phone, email, and booking platforms. - Coordinate with housekeeping and other departments to ensure guest satisfaction. - Handle billing, invoicing, and basic cash management at the front desk. - Maintain a clean, organized, and presentable reception area. - Uphold hotel policies, procedures, and service standards. - Assist in promoting hotel services, offers, and facilities to guests. Requirements: - Minimum 2 years of experience as a Front Desk Executive/Receptionist in the hotel or hospitality industry. - Strong verbal and written communication skills (English & local language). - Proficiency in hotel management software. - Excellent interpersonal and customer service skills. - Well-groomed, professional appearance with a friendly personality. - Ability to handle multitasking, pressure, and guest complaints efficiently. - Flexibility to work in shifts, including weekends and holidays. Preferred Qualifications: - Diploma/Degree in Hotel Management or related field. - Knowledge of additional languages (Arabic, Hindi, etc.) will be an advantage. - Experience in handling international guests. In addition to the responsibilities and qualifications mentioned above, the job offers benefits such as food provided, health insurance, and provident fund. The work location is in person. (Note: The company did not provide any additional details in the job description.),