Front Desk Executive

Job Title: Front Desk Executive
Company: OPPO Mobile India Pvt. Ltd.
Location: Gwalior (Service Center)
Salary: ₹15,000 – ₹20,000 (Monthly)
Employment Type: Full-Time

FOR FEMALES ONLY

Job Summary:

We are looking for a professional and customer-focused Front Desk Executive to be the first point of contact for our OPPO Service Center in Gwalior. The ideal candidate should have excellent communication skills and a welcoming attitude to ensure a smooth customer experience.

Key Responsibilities:

• Greet and assist walk-in customers at the service center.
• Register customer complaints and assign tokens or job cards.
• Answer incoming calls and handle customer inquiries effectively.
• Provide information about product servicing, warranty, and repair timelines.
• Coordinate with technicians and service team for timely updates.
• Maintain daily logs of customer visits and service details.
• Ensure the reception area is tidy and professional at all times.

Requirements:

• Minimum qualification: Graduate preferred.
• 1+ year of experience in a customer service/front desk role preferred.
• Good verbal communication in Hindi; Basic English skills are a plus.
• Proficient in using computers and MS Office (Excel, Word).
• Presentable, polite, and customer-service oriented.
• Ability to work independently and in a team.

Perks & Benefits:

• Fixed monthly salary (₹15,000–₹20,000)
• Performance-based incentives
• PF & ESIC
• Professional growth and learning opportunities

Job Type: Full-time

Pay: ₹8,086.00 - ₹30,950.11 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Only for females

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Application Deadline: 27/06/2025
Expected Start Date: 27/06/2025