French Customer Support Executive

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Job Title: Customer Support Executive – French Hopper (Universal Process)

Process: Hopper (Travel Platform)
Company: Teleperformance
Location: Thane, Mumbai (Work From Office)
Employment Type: Full-Time

Job Overview

Teleperformance is hiring French-speaking Customer Support Executives for the Hopper travel platform. This role involves handling international voice-based customer interactions in French and English, delivering high-quality support for travel-related services.

Key Responsibilities

• Manage inbound and outbound customer calls related to travel services.
• Provide accurate and timely resolutions in French and English.
• Address customer concerns professionally and ensure customer satisfaction.
• Document interactions and follow process and compliance guidelines.
• Collaborate with internal teams for complex issue resolution.
• Meet quality, productivity, and performance benchmarks.

Eligibility Criteria

Education:

• Graduate Freshers OR Graduates with relevant experience only

Language Proficiency (Mandatory):

• French: B2 to C2 (CEFR)
• English: C2 to C3
• CEFR certification preferred

Experience:

• 0–5 years of experience
• Experience in travel process or knowledge of GDS tools (Amadeus/Sabre) is an added advantage

Work Location:

• Thane, Mumbai (Work From Office)
• Candidates must fall within IBU transport boundaries

Compensation & Benefits

• CTC (Experienced Candidates): Up to ₹12 LPA
• CTC (Graduate Freshers): Up to ₹9 LPA
• Shifts: 24×7 rotational shifts
• Week Offs: 2 rotational week-offs
• Transport: One-way drop facility (as per company policy)
• Other Benefits: PF, ESI, and standard BPO benefits

Selection Process

• HR Screening
• French AMCAT – Minimum 60% mandatory
• Operations Interview
• French Language Round

Job Type: Full-time

Pay: Up to ₹1,200,000.00 per year

Benefits:

• Provident Fund