AM WFM Reporting Hybrid (1 week a month in office) Day Shift – should be flexible with working hours Location – Pune Experience – Overall 10 years ( 7 + years min. relevant exp.) Budget – 13.5 LPA Mandate Requirements – HR Reporting Working experience on HR data Managing HR data Analyzing and Creation of HR reports, Power Bi dashboards. Setting up KRI’s for the HR team Stakeholder management Excellent Communication Technical Skills – Advanced Excel. People Management skills Team Handling experience of 2-3 years Team size – 2- 3 members Should be able to function as an Individual Contributor as well. Job Types: Full-time, Permanent Pay: Up to ₹1,350,000.00 per year Work Location: In person
Whatsapp your CV : 8177879577 Job Title: Customer Support Executive – French Hopper (Universal Process) Process: Hopper (Travel Platform) Company: Teleperformance Location: Thane, Mumbai (Work From Office) Employment Type: Full-Time Job Overview Teleperformance is hiring French-speaking Customer Support Executives for the Hopper travel platform . This role involves handling international voice-based customer interactions in French and English , delivering high-quality support for travel-related services. Key Responsibilities Manage inbound and outbound customer calls related to travel services. Provide accurate and timely resolutions in French and English . Address customer concerns professionally and ensure customer satisfaction. Document interactions and follow process and compliance guidelines. Collaborate with internal teams for complex issue resolution. Meet quality, productivity, and performance benchmarks. Eligibility Criteria Education: Graduate Freshers OR Graduates with relevant experience only Language Proficiency (Mandatory): French: B2 to C2 (CEFR) English: C2 to C3 CEFR certification preferred Experience: 0–5 years of experience Experience in travel process or knowledge of GDS tools (Amadeus/Sabre) is an added advantage Work Location: Thane, Mumbai (Work From Office) Candidates must fall within IBU transport boundaries Compensation & Benefits CTC (Experienced Candidates): Up to ₹12 LPA CTC (Graduate Freshers): Up to ₹9 LPA Shifts: 24×7 rotational shifts Week Offs: 2 rotational week-offs Transport: One-way drop facility (as per company policy) Other Benefits: PF, ESI, and standard BPO benefits Selection Process HR Screening French AMCAT – Minimum 60% mandatory Operations Interview French Language Round Job Type: Full-time Pay: Up to ₹1,200,000.00 per year Benefits: Provident Fund