French Customer Support Executive

Fidelis Technologies Pvt Ltd

0 years

0 Lacs

pune maharashtra

Posted:9 hours ago| Platform: SimplyHired logo

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Skills Required

customer service english 12th pass bachelor's degree in-person

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer queries via email, chat, and phone in French and English.
Provide accurate information and solutions to customers regarding products, services, orders, and account issues.
Troubleshoot technical or service-related problems and escalate complex cases when necessary.
Maintain customer interaction records and update CRM systems accurately.
Ensure prompt follow-ups and issue resolution within defined SLAs.
Collaborate with internal teams (technical, logistics, finance, etc.) to ensure seamless support delivery.
Translate customer feedback and insights into actionable suggestions for improving service.
Uphold company policies and maintain confidentiality of customer data.

Job Types: Full-time, Permanent

Pay: ₹11,220.68 - ₹100,000.00 per month

Benefits:

Health insurance

Work Location: In person

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