Founding Implementation & Customer Success Lead

We're building ClassAI a modern, AI-powered school management platform used by K12 schools across Haryana. The role is on-ground in Rohtak and owns the full customer journey: deployment ? training ? adoption ? support ? expansion.

What you'll do

Lead school rollouts end-to-end: discovery, configuration, data setup, go-live

Set up communication automations (incl. WhatsApp message workflows) and role access controls

Train admins + teachers with simple SOPs and practical workshops

Run support operations and coordinate fixes with the tech team

Track adoption KPIs, collect feedback, and convert it into crisp requirements

Enable growth workflows (enquiries, follow-ups, basic reporting)

Who should apply

Based in Rohtak (or can relocate immediately)

Strong Hindi + English communication; confident with principals/teachers

High ownership; can run multiple schools independently

Comfortable with Sheets/Excel + WhatsApp + dashboards

90-day outcomes

13 successful go-lives with high satisfaction

Daily teacher usage on key workflows

A repeatable onboarding + training playbook that scales

Comp & upside

Competitive salary + performance bonus + ESOPs.

How to apply

Send: Resume + 58 line note + current location + joining date

Email: [HIDDEN TEXT] | Subject: Rohtak Founding Implementation & CS Lead

Hiring urgently interviewing and closing within 710 days.