1 - 2 years

5 - 6 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities

  • Point of contact for forecasting and budget planning.
  • Update the forecast with monthly/weekly actual data and suggest improvements based on trend analysis.
  • Refine forecasting scenarios and generate final forecasts.
  • Refine and capture data to be used as input to forecasting models.
  • Design and develop forecasting scenarios.
  • Generate short-term forecasts, incorporating business impacts.
  • Revise forecasts based upon feedback.
  • Maintain process documentation and make adjustments as required.

Preferred Candidate Profile

  • Highly skilled in mathematical and statistical modeling (R-Studio, Python).
  • Experience in developing machine learning models such as classification, linear/logistic regression.
  • Hands-on experience forecasting for large and complex attributes.
  • Analytical with a good understanding of contact centre metrics.
  • Strong business acumen.
  • Good communicator and collaborator.
  • Strong communicator and decision maker.
  • Core forecasting experience: 0.62 years in a BPO/contact center environment.

Educational Qualification

Graduate or Postgraduate

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