Floor Coordinator

1. Patient Service

▪ Ensure a smooth patient lifecycle in the clinic using multidisciplinary strategies & achieve targets as required.

▪ Welcome patients and visitors by greeting individuals in person or on the telephone; answers or refers inquiries to the appropriate person or parties; completes check-in/out functions as directed

▪ Oversee flow of waiting areas, monitoring patient wait time and communicates delays to patients

▪ Ensure proper flow of file movement from reception till the patient checkout.

▪ Counsel patients with only registration/consult, informing them about various treatment plans as per their needs

▪ Ensure patients keep up with their PCPNDT appointments without fail

▪ Provide indirect patient care & support in emergency situations

2. Documentation

▪ Maintain daily, weekly and monthly patients’ footfall, consult, registration, file and ET data with proper

remarks

▪ Ensure accuracy & safety of all written & digital patient medical records, available only to authorised personnel in MRD

▪ Procure incomplete information in medical records - review existing data, notify missing entries, track outstanding records, etc

▪ Retrieve all patient-related information from the system, as and when required

3. Human Resources

• To complete onboarding of all new joinees joined at center
• To upload the scan documents of new joinee in Z drive
• To coordinate for all activities/ queries related to HR for respective center

4. Miscellaneous

▪ Strive to increase centre footfall & visitor-conversion ratio and achieve targets as per centre standards

▪ Collaborate with marketing team; participate in successful execution of marketing activities

▪ Liaise with other staff & departments to accomplish overall objectives

▪ Ensure all procedures are carried out as per the SOP, and are compliant with PCPNDT standards

▪ Ensure a clean and safe environment always

▪ Provide for and respect patients' privacy and confidentiality at all times

▪ Participate in Quality Improvement projects & trainings at the Centre level

▪ Participate in emergency drills along with other staff like CPR/fire drills

Share your profile on shefali.sacheti@indiraivf.in or WhatsApp on 7412077829

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Morning shift

Education:

• Bachelor's (Preferred)

Work Location: In person