Fiserv Signature

You will be responsible for providing Level 2 & Level 3 support for the Fiserv Signature Core Banking Platform. Your primary tasks will include troubleshooting technical issues, performing root cause analysis, handling platform upgrades, patches, and release deployments. You will collaborate with internal teams, vendors, and clients for smooth operations and system integrations. Additionally, you will utilize monitoring tools such as AppDynamics and Splunk for incident investigation and ensure compliance with ITIL processes. To excel in this role, you must possess a minimum of 3 years of hands-on experience in Fiserv Signature support. A strong understanding of Signature CBS (Aperio), CRS, Branch Teller, Evolution Microservices, CBS Communicator, and Frontier Reconciliation is essential. Proficiency in troubleshooting, system configuration, Oracle databases, and basic SQL are required. Familiarity with monitoring tools like AppDynamics and Splunk is preferred. Strong problem-solving, communication, and documentation skills are vital for this position. You should be comfortable working in a 24/7 support and collaborative environment.,