Firewall Expert

Enterprise Security and Infrastructure at Providence is responsible for appropriately protecting all information relating to its caregivers and affiliates, as well as protecting its confidential business information (including information relating to its caregivers, affiliates, and patients)

What will you be responsible for?

As a Cybersecurity Engineer, youll support the daily operations and ongoing maintenance of core enterprise security platforms. You'll ensure systems like Firewalls, WAFs, Email Security, and EDR tools are running optimally, responding to issues, and continuously aligned with our security standards.

What would your day look like?

• Managing and resolving tickets via ServiceNow (SNOW)
• Investigating and responding to incidents, alerts, and user requests
• Performing routine platform maintenance and health checks
• Supporting sprint-based tasks and project work
• Documenting actions, SOPs, and contributing to process improvements
• Collaborating with cross-functional teams to resolve platform or integration issues

Who are we looking for?

A hands-on security operations professional with strong troubleshooting skills, attention to detail, and the ability to work in a fast-paced environment. You’re comfortable owning tasks, collaborating with global teams, and supporting a variety of security platforms in an enterprise environment.

What we expect?

• 3–6 years of experience in Cybersecurity Operations or Security Platform Support
• Hands-on experience with Firewall, Web Application Firewall (WAF), Email Security, and EDR tools
• Familiarity with incident and request workflows using ticketing tools like ServiceNow
• Working knowledge of platform health checks, patching, and system maintenance
• Exposure to cloud environments (preferably Azure) is a plus
• Ability to manage time across ticket-based support and sprint work
• Strong communication skills and a collaborative mindset
• Experience working in multi-vendor environments and coordinating with vendors.
• Preferred certifications: Security+, AZ-SC-100 or similar.