Financial Services Account Associate Senior-3

You will be working as a Financial Services Account Associate Senior-Call back s3 in the Transfer Agency division responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients. At FIS, you will provide service to clients through various channels like Transaction processing, Chat, etc., which may include Accounts set up, Shareholder data maintenance, and overall record-keeping. Your responsibilities will include providing excellent customer service as a telephonic concierge and primary point of contact for high-value customers of financial institutions. You will address inquiries, perform account maintenance on deposits and money market accounts, work with internal and external clients to resolve issues, comply with customer requests, and respond to inquiries. Additionally, you will follow up on escalated service tickets, interface with clients to determine their needs, ensure service expectations are met, complete banking transactions, and identify opportunities to market bank products. As a Financial Services Account Associate Senior, you are expected to be a good team player with experience working with global teams. You should be detail-oriented, have a regard for timeliness, high regard for deadlines and deliverables, and take ownership of assigned work to ensure completeness without compromising timeliness or accuracy. This position requires excellent communication and interpersonal skills, knowledge of Customer Services, and the ability to work in night shifts. Temporary work from home is available, with flexibility to work in an office environment once operations resume in the office. Previous experience of 3 to 4 years in an international call center is preferred. FIS offers a fantastic range of benefits including medical, dental, vision, and great workspaces with dedicated colleagues. You will have access to a broad range of professional education and personal development possibilities. FIS provides a collaborative, flexible, and respectful work environment with various career development tools, resources, and opportunities. FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients. The recruitment model at FIS primarily works on a direct sourcing basis, and only a small portion of hiring is through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings or any part of the company.,